FAQ`s:

New Users & General Queries

How does Wealth Words ensure the fairness of its puzzles

The puzzle, clues, answers and solutions of each puzzle are all entered at the same time and are protected in the Wealth Words software. The puzzle cannot commence until all these elements have been loaded at the same time. Participants are are given plenty of time to complete the puzzle and we provide all participants with the correct answers after the completion of the active puzzle.

What kind of games are available?

At Wealth Words, we have 3 types of games:

  • Crosswords
  • Stories
  • Poems

Poems and stories are available in 3 languages i.e. English, Hindi and Chinese.

Are there any particular system requirements?

No, the game runs fine on any computer or device having a good internet connection.

Can I play on my Mac?

Yes, you can easily play on your Mac. You just require an internet connection.

Is there any charge for account registration?

No, account registration on Wealth Words is absolutely free.

What age do you need to play this game?

You must be at least 18 years old to play this game.

Why I'm having trouble with my password?

The password must be a minimum of 8 characters, which comprises of at least 1 capital letter and 1 non-alphanumeric character. For e.g. Walter@w or W123456@

Can I play from anywhere in the world?

As long as you have an internet connection, you can play Wealth Words from anywhere in the world.

Can I let anyone else use my Wealth Words account?

You are not allowed to let anyone else use your Wealth Words account.

How many Wealth Words accounts can I have?

You can only have one Wealth Words account.

How often do you add featured games?

We add the featured games on special occasions with exciting prizes.

Can I pause the timer?

Yes, you can pause the timer. Just make sure that you complete the puzzle in the defined time-limit. To pause the puzzle, simply scroll down to the bottom of the puzzle that you are playing and click “PAUSE PUZZLE.” Then press “YES” on the pop-up to confirm.

How do I resume a paused game?

To resume a paused game:

  • Go to your profile on the top right corner of the screen.
  • You will see MY ACCOUNT in the left corner of the screen. Click on the MY GAMES section.
  • Click ''PAUSED GAME" on the game that you would like to resume.
  • A pop-up of the game will appear.
  • Simply scroll down and press "PLAY GAME."
  • This will take you to the puzzle that you would like to continue. Scroll down and press "RESUME PUZZLE."
  • The timer will begin again and you will be able to continue entering your answers.

Note: You can pause story or poem game in between.

I have signed up to my Wealth Words account through the website but have not received a verification email. Where to check the email?

If you have not received a verification email, the possible chances are you have entered an incorrect email address. Alternatively, you can check your junk/spam folder.If still, you are unable to receive a verification email, you can contact us at support@wealthwords.com for assistance.

What should I do if I forget my password?

If you forget your password:

  • Click "LOGIN" then click "FORGOTTEN LOGIN DETAILS."
  • Enter your email and follow the instructions that are sent to your email to reset your password.

Note: Our email may end up in your junk mail so make sure you check your junk mail if you do not receive the email in your regular inbox.

Where can I view the rules to play the crossword puzzles?

To view, the puzzle rules click on the "RULES" on the top of the screen. Alternatively, if you are using a Smartphone, click MENU and then click "RULES."

Can I check whether my answers are correct while playing?

All the answers are provided once the puzzle is ended from the admin's side. You can check it after the winners are announced.

How can I buy Wealth Words Tokens?

To buy Wealth Words Tokens click on your profile on the top right corner of the screen and then click MANAGE TOKENS/WALLET. Alternately, you can also click on TOKEN PACKAGES on the HOME screen. Then, click on the number of Tokens that you want to purchase.

To pay for the tokens, you can select the following Payment Method:

  • Credit Card via Paypal Guest Payment
  • Paypal Account
  • Winnings

If you choose "Credit Card via Paypal Guest Payment"

  • You will be redirected to your PayPal Account. You can then fill in the details and purchase the tokens.
  • Your Tokens will appear on the top right side of your screen.

If you choose "PayPal Account"

  • Fill in your PayPal details. Make sure to fill in the First Name, Last Name and email address as per your PayPal account.
  • If you don't have a PayPal account:
    • You can create one by clicking on "CLICK HERE TO OPEN AN ACCOUNT IF YOU DON'T HAVE ONE."
    • Create your PayPal account and save all the details of your PayPal account on the Wealth Words website.
    • You would need to return to the token page and repeat the buying process.
    • You will now notice that a selection circle is available next to your PAYPAL ACCOUNT. Click on the circle and press MAKE PAYMENT. This will take you to the Paypal website where you will confirm your Token purchase by pressing CONTINUE.
    • Your Tokens will appear on the top right side of your screen.

If you choose "Winnings"

  • Simply select "WINNINGS" instead of CREDIT CARD or PAYPAL while purchasing tokens.
  • Click  MAKE PAYMENT.
  • Your Tokens will appear on the top right side of your screen.

How do I find out the puzzle results?

You will be able to see how many correct answers you got immediately after submitting your entry. However, puzzle results, with the correct solutions included, will be available one hour after the game has ended. To find out puzzle results:

  • Click on your profile at the top right corner of the screen.
  • Then, you can click on VIEW RESULTS on any of your entries to see the results.
  • Here, the letters and corresponding clues in green are correct and the ones in red are incorrect.
  • To see the correct solutions click VIEW ANSWERS.
  • Your winnings for a particular entry will appear on the front of the entry once the results are available.
  • Additionally, your total winnings will appear on the top right side of your screen, next to your profile.

How do I win Division 1 or Division 2?

  • To win Division 1, you must have submitted all the correct answers for one puzzle.
  • To win Division 2, you must have submitted the most correct answers but not all the correct answers (maximum 19 correct answers). Each submission can only win in one division.

How do I change my contact and profile details in my Wealth words account?

You can update your details by clicking on your profile on the top right corner of the screen. Click on MY ACCOUNT, then PERSONAL INFORMATION. Make the changes you want to and finally UPDATE the info.

How do I sign up to Wealth Words using Facebook?

For a quick sign-up process, you can log in using Facebook.

  • Click LOGIN on the top right-hand corner of the screen.
  • Then, click FACEBOOK LOGIN (the blue button in the LOGIN pop-up).
  • Now, follow the login prompts.

Note: The process is the same for Google sign-up.

How do I cash out my winnings?

To cash out your winnings:

  • Click MY ACCOUNT and then click CASH OUT.
  • Once you've entered your Paypal details (first name, last name and email address) click CASH OUT.
  • The winnings will then be transferred to your Paypal account.
  • To cash out your winnings, you will require a PayPal account. Also, ensure all the details are same as your PayPal Account.
  • You can only CASH OUT the funds in your E wallet. You are unable to cash out your Tokens

Notes:

  1. You can cash out the winnings once you have $20 in your account.
  2. For earnings above $200, you would need to do KYC. Also, if you do not have a Paypal account, you will need to create one in order to cash out.

What happens if the time runs out and I have not submitted the puzzle?

Unfortunately, if you do not submit the game on time, you will automatically forfeit the game. This means that you will lose your tokens used to play that game. We have provided 1 hour to ensure everyone has enough time to finish the game.

What happens if I lose my internet connection?

Unfortunately, Wealth Words cannot guarantee that your internet connection will not drop out. If this is the case, please contact support@wealthwords.com, with any evidence to support the claim. A decision will be made on a per-case basis.


Note: You can contact us the same way if any puzzle freezes midway while playing.

What if I don’t agree with your answer?

Wealth Words is a game of skill. The solutions provided by Wealth Words are final as per the Terms and Conditions.

How do I win the Super Word Puzzle?

To win the Super Word Puzzle, you need to submit all the correct answers for the puzzle. There is no division 2 for this puzzle.

In case of any payment query, whom should I contact?

If you are having any payment queries, please contact us at support@wealthwords.com

How do I logout of Wealth Words?

To logout of Wealth Words click on your profile on the top right corner of the screen, then click on LOG OUT.

Why has my Wealth Words account been suspended?

The likely reason for your account suspension is that you've breached a Rule in the Terms and Conditions of the game. For further information on your personal matter, contact us at support@wealthwords.com

How do I close my Wealth Words account?

You can directly go to your MY ACCOUNT on the top right side, click on DELETE ACCOUNT. However, if you delete your account, it will be deleted permanently. To play again, you would need to create the account as a new user.

Can I unsubscribe the e-mailers I receive?

If you no longer want to receive e-mailers from us, you can opt to unsubscribe them.

Bonuses & Rewards

What is a welcome bonus?

As a welcome bonus, Wealth Words offers a free token to its new users. You can use this token to play a game of your choice.

I have received a bonus token, how can I use it?

You can use the bonus token to play crosswords , stories or poems  of your choice!

Are my winnings subject to taxes?

Your winnings are subject to taxes according to your country's government policies.

Money Earnings & Security

When can I withdraw my bonus money earned by refer and earn?

You can withdraw your bonus money whenever you wish to or you can even buy tokens using it. Just remember that the money will be available in your account for only 30 days after you have earned that money.

Are my card details saved after I purchase tokens?

No, we don’t save any of your confidential information. Moreover, we have SSL security to make all the transactions safe from any unauthorized use.

Why do I need to complete KYC?

You need to do KYC to show that you are an authorized user. Your registered name on the website should match your ID proofs. It is a step to ensure the player is a genuine one.

I am concerned about the security aspects related to typing out my credit card number online.

Please be assured that we do not receive or store your card details. Player's information security is our high-priority.

Is the information I enter encrypted?

Yes, we encrypt all credit card payment information using 128-bit encryption programs.

Why is my Paypal not linked correctly?

Make sure your First Name, Last Name and Email are same as the ones in PayPal. If you're still having trouble with this, we recommend you to log in to your Paypal account and recheck your details.

How long will my winnings take to show up in my personal bank account?

Once you cash out your winnings from Wealth Words, the amount will be transferred to your Paypal account. From there, it is up to you when you decide to transfer the money to your personal bank account. Transferring your funds from Paypal to your personal account takes time depending on your geographical location.

Are there any other method of payment to purchase Tokens besides PayPal?

No, we have only Paypal as our medium to purchase the tokens.

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