FAQ`s:

How does Wealth Words ensure the fairness of its puzzles

The puzzle, clues, answers and solutions of each puzzle are all entered at the same time and are protected in the Wealth Words software. The puzzle cannot commence until all these elements have been loaded at the same time. Participants are are given plenty of time to complete the puzzle and we provide all participants with the correct answers after the completion of the active puzzle.

I have signed up to my Wealth Words account but have not received a verification email

If you have not received a verification email, it may mean you have entered an incorrect email address. Alternatively, it could be worth checking your email’s junk/spam folder as our email may have ended up there. If you still have not received a verification email after doing this, you can contact support@wealthwords .com for assistance.

How can I make a shortcut icon of the Wealth Words website on an Android or Samsung Tablet

For easier access into Wealth Words, you can create a shortcut on your Android or Tablet home screen that will look like a regular App icon and will take you straight to the Wealth Words website. STEPS: 1. Make sure that you are on STANDARD MODE (and not EASY MODE). To check or change the mode go into SETTINGS on your Android or Tablet and click EASY MODE. Select STANDARD MODE and press DONE. 2. Open Internet or Google Chrome and type in www.wealthwords.com and press GO. (Both Internet and Google Chrome work, they are just different Apps and therefore involve a few different steps.) 3. If you're using Internet: click MORE on the top right hand corner and then click ADD SHORTCUT ON HOME SCREEN. That is all you need to do; the rest of the instructions are not relevant. 4. If you're using Google Chrome: click the icon with the three dots in a straight line on the top right hand corner of the screen. 5. Click ADD TO HOME SCREEN. 6. You will now give the shortcut a name (Wealth Words) and press ADD.

How can I make a shortcut icon of the Wealth Words website on an iPhone

For easier access into Wealth Words, you can create a shortcut on your iPhone home screen that will look like a regular App icon and will take you straight to the Wealth Words website. STEPS: 1. Open Safari on your iPhone and type in www.wealthwords.com and press GO. 2. Once you’re on the Wealth Words website click the icon that looks like a box with an arrow sticking out of it at the bottom of the screen. 3. Click ADD TO HOME SCREEN (the icon that looks like a square with a cross in the middle). 4. You will now give the shortcut a name (Wealth Words) . 5. Click ADD on the top right hand corner of the screen.

How can I make a shortcut icon of the Wealth Words website on an iPad

For easier access into Wealth Words, you can create a shortcut on your iPad home screen that will look like a regular App icon and will take you straight to the Wealth Words website. STEPS: 1. Open Safari on your iPad and type in www.wealthwords.com and press GO. 2. Once you’re on the Wealth Words website click the icon that looks like a box with an arrow sticking out of it on the top left had side of the screen. 3. Click ADD TO HOME SCREEN (the icon that looks like a square with a cross in the middle). 4. You will now give the shortcut a name (Wealth Words) . 5. Click ADD on the top right hand corner of the 'ADD TO HOME SCREEN' pop-up.

How do I cash out my winnings

To cash out your winnings click TOKEN PACKAGES and then click CASH OUT. Once you've entered your Paypal details (first name, last name and email address) and the cash out amount, click CASH OUT. The winnings will then be transferred to your Paypal account. Note: If you do not have a Paypal account you will need to create one order to cash out. See the FAQ "How do I create a Paypal account" for instructions on this.

How long for my winnings to show up in my personal bank account

Once you cash out your winnings on Wealth Words, the funds will be transferred to your Paypal account. From there, it is up to you to decide when and if to transfer the money from you Paypal account to your personal bank account. Transferring your funds from Paypal to your personal account will generally take 3 to 10 business days.

How do I buy Wealth Words Tokens

To buy Wealth Words Tokens click on your profile on the top right hand corner of the screen and then click MANAGE TOKENS/WALLET. (Alternatively you can click on TOKEN PACKAGES on the HOME screen). Next, click the amount of Tokens that you would like to purchase. You can then select to pay with your Paypal account or by credit card via the Guest Paypal account option. You may notice that a selection circle is only available for the Credit Card (via Paypal Guest Payment) payment option. If you would like to use this option and hence purchase Tokens without using an actual Paypal account, click on the circle next to the “Credit Card (via Paypal Guest payment)” option and then press MAKE PAYMENT. Alternatively, if you would like to pay with your existing Paypal account or if you would like to create a Paypal account, click on the words PAYPAL ACCOUNT. This will take you to a page where you can save your Paypal details by filling in the relevant information and clicking SAVE. Here, if you would like to set up a Paypal account, click on the purple writing that says ‘CLICK HERE TO OPEN AN ACCOUNT IF YOU DON'T HAVE ONE'. This will take you to the Paypal website sign-up page where you will be able to create an account. Once you have saved your Paypal account to the Wealth Words website, you will need to return to the Tokens page by repeating the first steps. You will now notice that a selection circle is available next to PAYPAL ACCOUNT. Click the circle and press MAKE PAYMENT. This will take you to the Paypal website where you will confirm your Token purchase by pressing CONTINUE. Your Tokens will appear on the top right hand side of the screen. NOTE: You can also purchase Tokens with your Winnings. Simply select WINNINGS instead of CREDIT CARD or PAYPAL when purchasing Tokens and then press MAKE PAYMENT.

How do I save my Paypal details onto my Wealth Words account

To save your Paypal details onto your Wealth Words account click on TOKEN PACKAGES. Fill in your details under the CASH OUT VIA PAYPAL heading (first name, last name and email address) on the right side of the screen. Then press SAVE. Note: You cannot save the details of your Guest Paypal account to the Wealth Words website, you can only save them if you have an actual Paypal account.

Why won't my Paypal link correctly

To link your Paypal account successfully, you will need to ensure your First Name, Last Name and Email all match exactly to what is seen in the Paypal platform. If you're having trouble with this, we recommend logging in to Paypal and referring to the details entered there.

How do I sign up to Wealth Words using Facebook

For a quicker sign up process you can login using Facebook . To do so click LOGIN on the top right hand corner of the screen. Then click FACEBOOK LOGIN (the blue button in the LOGIN pop-up). Here, follow the login prompts.

How do I change my contact and profile details

You can update your details by clicking on your profile on the top right hand corner of the screen. Remember to click UPDATE USER to save the changes that you've made to your details.

How do I change the country on my Wealth Words account

You can update your details by clicking on your profile on the top right hand corner of the screen. Remember to click UPDATE USER to save the changes that you've made to your details.

Are there other methods of payment to purchase Tokens to play Wealth Words besides PayPal

No. Paypal is the only means for you to purchase Tokens.

Who do I contact if I have a payment issue

If you are having payment issues, please contact us at support@wealthwords.com

Why does Paypal say that GREENPARK LIMITED sent me the winnings that I cashed out

The reason for this is that the Wealth Words Paypal account is called GREENPARK LIMITED.

What happens if the time runs out and I have not submitted

Unfortunately, if you do not submit the game in time, you will automatically forfeit the game. This means that you will lose your Tokens used to play that game. We have provided 1 hour to ensure everyone has enough time to finish.

What happens if I lose internet connection

Unfortunately, Wealth Words cannot guarantee that your internet connection will not drop out. If this is the case, please contact support@wealthwords.com, with any evidence to support the claim. A decision will be made on a per-case basis.

What happens if the puzzle freezes midway through doing the puzzle

Unfortunately, Wealth Words cannot guarantee that your internet connection will not drop out or that your computer will not stop working. If this is the case, please contact support@wealthwords.com, with any evidence to support the claim. A decision will be made on a per-case basis

What if I think that there is more than one possible answer

Wealth Words is a game of skill, with only one correct answer. The solutions provided by Wealth Words are final as per the Terms and Conditions.

What happens if I don’t agree with your answer

Wealth Words is a game of skill, with only one correct answer. The solutions provided by Wealth Words are final as per the Terms and Conditions.

How do I find out the puzzle results

You will be able to see how many correct answers you got immediately after submitting your entry. However, puzzle results, with the correct solutions included, will be available one hour after the game has concluded. To find out puzzle results click on your profile on the top right hand corner of the screen. You can click on VIEW RESULTS on any of your entries to see the results. Here, the letters and corresponding clues in green are correct and the ones in red are incorrect. To see the correct solutions click VIEW ANSWERS. Your winnings for a particular entry will appear on the front of the entry once the results are available. Additionally, your total winnings will appear on the top right hand side of your screen, next to your profile.

Where can I view the puzzle rules

To view the puzzle rules click on RULES on the top of the screen. Alternatively, if you are using a Smartphone, click MENU and then click RULES.

My account was credited with some bonus Tokens – what is it

This just means you have been the lucky recipient of a free Token[s]. Use the Token[s] however you wish!

How do I win Division 1 or Division 2

To win Division 1 you must have submitted all 20 correct answers for one puzzle. To win Division 2 you must have submitted the most correct answers but not all the correct answers (maximum 19 correct answers). Each submission can only win in one division.

How do I win the Super Word puzzle

To win the Super Word puzzle you must have submitted the correct answer for all of the 25 words.

Do I need to pay tax on my winnings

This is solely dependent on where you are domiciled and the relevant tax laws of that country.

How do I know how big the prize pool is

Each puzzle will be accompanied by a prize pool. The prize pool for each puzzle is the amount showing at the end of the 24-hour time frame of each puzzle, regardless of when a player submitted their entry.

I'm having trouble with my password

The password must be a minimum of 8 characters, which comprises of at least 1 capital letter and 1 non-alphanumeric character. Example 1: Walter@w Example 2: W123456@

Can I let anyone else use my Wealth Words account

You are not allowed to let anyone else use your Wealth Words account.

How old do I have to be to play Wealth Words

You must be 18 years and over.

Can I play from anywhere in the world

As long as you have an internet connection, you can play Wealth Words from anywhere in the world.

How do I log out of Wealth Words

To log out of Wealth Words click on your profile on the top right hand corner of the screen, then click on LOG OUT (the red button).

What do I do if I forget my password

If you forget your password click LOGIN then click FORGOTTEN LOGIN DETAILS. Enter your email and follow the instructions that are sent to your email to reset your password. Be mindful that our email may end up in your junk mail so make sure you check your junk mail if you do not receive the email in your regular inbox.

Why haven't I received an email with my temporary password

If you have not received a temporary password email, it may mean you have entered an incorrect email address. Alternatively, it could be worth checking your email’s junk/spam folder as our email may have ended up there. If you still have not received a temporary password email after doing this, you can contact support@wealthwords .com for assistance.

Why has my Wealth Words account been suspended

The likely reason for your account suspension is that you've breached a Rule in the Terms and Conditions of the game. For further information on your personal matter contact us at support@wealthwords.com

How many accounts am I allowed to have

You may only have one Wealth Words account.

How do I close my Wealth Words account

There is no way to close your account through the Wealth Words platform, however you can contact support@wealthwords.com and we can remove your account from the system manually.

After I have registered will I be added to the promotional Tokens email list

Once you sign-up, you instantly become eligible to receive free Tokens. The Wealth Words team will periodically run promotions, or give away free Tokens to any of our players.

How do I pause a puzzle?

You have the option to pause a puzzle while you are playing and continue it at a later time while it is still active. To do so simply scroll down to the bottom of the puzzle that you are playing and click PAUSE PUZZLE. Then press YES on the pop-up to confirm.

How do I resume a paused game?

To resume a paused game go to your profile by clicking on your username on the top right hand side of the screen. Here, your paused game will appear on the left side of the screen. You may need to scroll down to see it. Click PAUSED GAME on the game that you would like to resume. A pop-up of the game will appear. Simply scroll down and press PLAY GAME. This will take you you to the puzzle that you would like to continue. Scroll down and press RESUME PUZZLE. The timer will begin again and you will be able to continue entering your answers.